This shipping policy applies to orders placed directly on clecky.com.
Shipping Overview
Clecky provides free Standard Shipping for all supported delivery destinations.
Standard Shipping is available for mainland areas, remote areas, and most overseas territories within our supported shipping countries.
Delivery Regions
Clecky currently ships to the following destinations:
North America: United States, Canada
Europe: United Kingdom, European Union Member States
Oceania: Australia
Middle East: United Arab Emirates, Saudi Arabia, Kuwait, Qatar
Important: If your country is not listed above, we currently do not provide delivery services to your location. We do not ship to Russia, Ukraine, Afghanistan, India, Iraq, Africa, or South America. Any orders placed from unsupported regions will be automatically canceled and refunded.
Remote Areas & Overseas Territories
Clecky offers free Standard Shipping to mainland regions, remote areas, and most overseas territories within our supported shipping countries.
Unlike many retailers, we do not charge additional delivery fees for remote areas or offshore territories. Orders to these locations are shipped using Standard Shipping at no additional cost.
Examples of locations that may be considered remote or offshore by carriers include, but are not limited to:
- United States: Alaska, Hawaii, Puerto Rico, Guam, and other U.S. territories
- Canada: Yukon, Northwest Territories, Nunavut, and remote postal zones
- United Kingdom: Northern Ireland, Isle of Man, Jersey, Guernsey, Scottish Highlands, and offshore islands
- Europe: Canary Islands, Balearic Islands, Azores, Madeira, Malta, Cyprus, and Iceland
- Australia: Tasmania, Northern Territory, and remote regional areas
All of the above regions remain eligible for Standard Shipping without additional delivery charges.
In rare cases where a location cannot be served due to logistics or safety restrictions, the order will be canceled and fully refunded.
Business Days, Cut-Off Time & Order Processing
Business Days: For the purposes of this policy, business days refer to Monday through Friday, excluding public holidays.
Order Cut-off Time: 6:00 PM (GMT+8 / 2:00 AM PST), Monday to Friday.
Order Processing
- The standard order processing time is 1–2 business days.Orders placed before the cut-off time on a business day are typically processed the same day. Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.
- Customized Products: For made-to-order or oversized items, Customized products may require an additional 3-5 business days for processing
Shipping Methods & Delivery Time
Orders are shipped via international courier services such as DHL, DPD, FedEx, UPS, or reliable local carriers depending on the destination.
Estimated delivery time after dispatch:
- United States: 7–12 business days
- Canada: 7–12 business days
- United Kingdom: 7–12 business days
- European Union: 7–12 business days
- Australia: 9–13 business days
- UAE, Saudi Arabia, Kuwait, Qatar: 9–13 business days
Total estimated delivery time = processing time + transit time.
Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, public holidays, or local carrier delays.
Shipping Costs
Standard Shipping: Free of charge.
Expedited Shipping
We offer premium expedited shipping (DHL/UPS Express) for a flat fee of $35.00 (or equivalent in your local currency).
Estimated Delivery: 5–10 business days.
Note: Expedited shipping fees are non-refundable once the order has been dispatched.
Warehouses & Split Shipments
Depending on stock availability and destination, orders may be shipped from different fulfillment locations.
If your order contains multiple items, products may arrive in separate packages to improve delivery efficiency. Separate tracking numbers will be provided if applicable.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.
Please allow 1–3 business days for tracking information to become active after dispatch.
Address Changes
If you need to change your shipping address, please contact us as soon as possible after placing your order.
- Before shipment: Address changes can be made free of charge if the order has not yet been handed to the carrier.
- After shipment: Address changes are not guaranteed. If a rerouting request is accepted by the carrier, any related fees will be the responsibility of the customer.
If a package is returned due to an incomplete or incorrect address provided by the customer, any re-shipping or return costs will be deducted from the refund.
Delivery Issues
- Damaged in transit: Please contact us within 48 hours of delivery with photos of the product and packaging.
- Lost packages: If a shipment is confirmed lost by the carrier, we will arrange a replacement or refund.
- Delivered but not received: Please contact us within 7 days so we can assist with a carrier investigation.
- Undeliverable shipments: If a parcel is returned due to failed delivery attempts or address issues, additional shipping fees may apply for reshipment.
Customs Duties, Taxes & Import Fees
For US Customers:
For Standard Shipping, All applicable Sales Taxes are included in the final product price. No additional taxes or duties will be charged upon delivery for Standard Shipping.
If Expedited Shipping is selected, U.S. Customs may impose additional duties or import fees. Any such charges will be the responsibility of the buyer.
For International Customers:
For Standard Shipping to Canada, the United Kingdom, and European Union countries, import duties and VAT are covered by Clecky.
When expedited shipping methods are used, additional duties, taxes, or clearance fees imposed by customs authorities may apply and will be the buyer’s responsibility.
Shipping Restrictions
We reserve the right to cancel and refund an order if the delivery address falls outside our supported shipping regions or cannot be served by our logistics partners.
Contact Information
For any questions regarding your shipment, please contact our support team:
Email: [email protected]
Phone: +86 13660355393
Business Address: D019, 9th Floor,No. 123, Jiefang South Road, Yuexiu District, Guangzhou,Guangdong 510120,China
