This policy applies to purchases made directly on clecky.com. This policy outlines our approach to returns, exchanges, and refunds in a transparent and fair manner.
30-Day Return Policy
You may request a return or exchange within 30 days from the date you receive your item.
To be eligible for a return, the item must:
- Be unused and uninstalled
- Remain in its original condition and packaging
- Include valid proof of purchase
Return Reasons & Shipping Responsibility
Returns generally fall into the following categories:
1. Product Issues or Shipping Damage
- Manufacturing defects
- Damage caused during transit
- Incorrect item received
In these situations, Clecky will cover all return shipping costs and offer either a free replacement or a full refund.
2. Personal Preference / Change of Mind
Returns requested for personal reasons may include:
- The item does not meet personal expectations
- Color or size preference
- Ordered the wrong item or quantity ordered
- No longer needing the product
In such cases, the customer is responsible for return shipping costs. Original shipping fees are non-refundable.
Inspection Upon Delivery
Please inspect your package as soon as it arrives. If you notice any damage, defects, or errors, contact us promptly so we can assist you as quickly as possible.
Items Eligible for Return or Refund
You may qualify for a return, refund, or replacement if:
- The product arrives damaged or defective
- The item is unused and meets the 30-day return conditions
- The shipment is returned to us as undeliverable
- The order is not delivered within 30 days
In these cases, we will cover all associated costs and provide a replacement or full refund.
Items Not Eligible for Return
Except where required by law, the following items are not eligible for return:
- Custom-made, bespoke, or made-to-order products
- Light bulbs or consumable accessories
- Items returned without original packaging or showing signs of use
For non-returnable items, any return shipping costs will be the responsibility of the customer. Shipping fees are non-refundable.
Order Cancellation
Orders can be canceled within 24 hours of confirmation.
Once an order has been processed or shipped, cancellation cannot be guaranteed. If your order has not yet shipped, please contact us as soon as possible and we will do our best to assist.
How to Request a Return
- Email us at [email protected] with your order number and reason for return
- Our team will review and confirm whether your request is eligible
- If approved, you will receive return instructions and the return address
- Send the item back within the approved timeframe
Exchanges
For faster processing, we recommend returning the original item and placing a new order once your return has been approved.
EU & UK 14-Day Cooling-Off Period
If your order is delivered to the European Union or the United Kingdom, you are legally entitled to cancel or return your order within 14 days of delivery, without providing a reason.
Items must be unused, uninstalled, and in original packaging. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
Refunds
Refunds are processed after we receive and inspect the returned item.
Once approved, refunds will be issued to your original payment method within 5 business days. Processing times may vary depending on your bank or payment provider. Refunds will not include any expedited shipping fees, where applicable.
If more than 10 business days have passed since your refund was approved, please contact us at [email protected].
Contact Information
If you have any questions regarding this policy, please reach out to our customer support team:
Email: [email protected]
Address: Room D019, 9th Floor, No. 123, Jiefang South Road, Yuexiu District, Guangzhou, Guangdong 510120, China
Tel: +86 13660355393
Business Hours: Mon – Fri, 9:00 AM – 6:00 PM (GMT+8)
We aim to respond to all inquiries within 24 hours on business days.
