Last updated: February 2026
This Privacy Policy describes how Clecky (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit, browse, or make a purchase from clecky.com (the “Site”), or when you contact us in any way.
By accessing or using the Site, you understand and accept the practices outlined in this Privacy Policy.
1. Data Controller
Clecky is the data controller responsible for the processing of your personal data.
Contact
Email: [email protected]
Address: Room D019, 9th Floor, No. 123, Jiefang South Road, Yuexiu District, Guangzhou, Guangdong 510120, China
Tel: +86 13660355393
Business Hours: Mon – Fri, 9:00 AM – 6:00 PM (GMT+8)
2. Personal Information We Collect
“Personal Information” refers to information that identifies you, relates to you, describes you, can reasonably be linked to you, or could be associated with you.
Information You Provide
- Your name, email address, and phone number
- Billing and shipping addresses
- Order information and payment confirmation details
- Content you send to us (for example, support requests or other messages)
Information Collected Automatically
- IP address and approximate location information
- Browser, device, and operating system details
- Pages visited, actions taken on the Site, and interaction data
- Cookies and similar tracking technologies
3. Third-Party Services
We work with trusted third-party providers to operate our Site, support order fulfillment, and improve our services. These may include:
- 17Track – to provide shipment tracking services and delivery status updates
- Google Analytics – for site usage insights and performance improvement
These providers may process personal information under their own privacy policies and in line with applicable data protection laws.
4. How We Use Your Personal Information
We may use your personal information to:
- Accept payments, complete orders, and arrange shipment and delivery
- Provide customer support and respond to your requests
- Identify, prevent, and investigate fraud, abuse, or security incidents
- Operate, maintain, and improve the Site and our services
- Meet legal obligations and enforce our terms and policies
We do not sell your personal information.
5. Cookies & Your Choices
We use cookies and similar technologies to support essential functionality, measure performance, and enhance your browsing experience.
Where required by law, we display a cookie consent banner on your first visit so you can choose and manage your preferences.
6. Legal Basis for Processing (EU & UK)
If you are in the European Union or the United Kingdom, we process personal data based on one or more of the following:
- Your consent
- Contract performance (for example, to process and deliver your order)
- Legal compliance
- Legitimate interests (such as improving our services and preventing fraud)
7. Your Rights (EU & UK Residents)
If you are an EU or UK resident, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal data (where applicable)
- Request restriction of processing
- Object to processing in certain circumstances
- Request data portability
- Withdraw consent at any time (where processing is based on consent)
- File a complaint with a relevant supervisory authority
To exercise these rights, please contact us at [email protected].
8. Your Rights (United States – CCPA/CPRA)
If you are a California resident, you may have the right to:
- Request disclosure of the personal information we collect about you
- Request deletion of your personal information (subject to legal exceptions)
- Not be discriminated against for exercising your privacy rights
You can submit requests by contacting [email protected].
9. Data Retention
We retain personal information only as long as needed for the purposes described in this policy, including legal, accounting, and compliance requirements.
Order-related records are generally retained unless you request deletion, unless we are required or permitted to keep them longer under applicable law.
10. International Data Transfers
Your personal information may be transferred to and processed in countries outside your place of residence. Where required, we rely on appropriate safeguards (such as Standard Contractual Clauses) to help protect your data.
11. Children’s Privacy
The Site is not designed for children under 16, and we do not knowingly collect personal information from anyone under 16.
12. Updates to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any revised version will be posted on this page with an updated “Last updated” date.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: [email protected] or call us at +86 13660355393
We aim to reply within 24 hours on business days.
